How We Respect Your Privacy

Last updated: 5th September 2025

Making You Matter (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information we collect

We may collect and process the following types of personal data:

• Name, email address, postal address, phone number

• Payment details (processed securely via third-party providers)

• Information you provide when filling in forms on our website, such as when you register for an event, download a resource, or sign up for our mailing list

• Information relating to your use of our website (via cookies or analytics tools)

• Any other personal data you choose to share with us

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2. Sensitive health data

As part of our fertility and wellbeing services, we may also collect information that falls under special categories of personal data, such as:

• Information about your health, medical history, or wellbeing

• Information you share in questionnaires, consultations, or coaching sessions

We only collect and process this data where it is necessary to provide our services to you, and always with your explicit consent.

We use sensitive health data to:

• Tailor our services and resources to your individual needs

• Support you in your fertility and wellbeing journey

• Provide personalised recommendations and guidance

We do not share your sensitive health data with third parties except where required by law, or with your explicit consent.

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3. How we use your information

We use your personal data to:

• Provide you with the services, products, or resources you request

• Process payments and fulfil orders

• Communicate with you regarding your account, bookings, or purchases

• Send you updates, newsletters, and marketing materials (where you have consented)

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

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4. Lawful basis for processing

We process your personal data on the following bases:

• Consent – where you have opted in to receive marketing communications or where we collect sensitive health data

• Contract – to provide you with services or products you have purchased

• Legal obligation – to comply with applicable laws and regulations

• Legitimate interests – for the effective running of our business and to improve our services

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5. How we share your information

We do not sell or rent your personal data. We may share your data with:

• Service providers who support our business operations (e.g. payment processors, email providers, website hosting)

• Professional advisers (e.g. accountants, legal advisers)

• Regulatory bodies, where required by law

All third parties are required to respect your data and keep it secure.

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6. Data storage and security

We take appropriate measures to ensure your data is stored securely and protected against unauthorised access, alteration, disclosure, or destruction.

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7. Data retention

We only keep your personal data (including health data) for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

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8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request erasure of your personal data (where legally possible)

• Object to or restrict our processing of your personal data

• Request transfer of your data to another service provider

• Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details below.

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9. Cookies

Our website uses cookies to improve your browsing experience. You can control or disable cookies through your browser settings.

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10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Making You Matter

Hampshire, United Kingdom

Email: info@catraincock.com

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.